At Saaz o Saamaan, we want you to enjoy a smooth and reliable shopping experience. If your order does not meet expectations, we’re here to assist you with our simple and clear refund policy.

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1. Eligibility for Refunds

You may request a refund if:

• You received a damaged or defective product.

• You received the wrong item.

• The item you received is not as described.

• Your order was not delivered within the promised timeframe.

Note:
Refunds are not applicable on items damaged due to misuse, physical damage after delivery, or incorrect handling by the customer.

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2. Conditions for Return

To qualify for a return and refund:

• The item must be in unused, original condition.

• All original packaging, accessories, and tags must be included.

• You must contact us within 48 hours of receiving the product.

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3. Non-Refundable Items

The following items are not eligible for refund:

• Customized or special-order items

• Clearance or sale items

• Items used, altered, or not in original condition

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4. Refund Process

Once your return request is approved:

1. You will be asked to send the item back to our return address.

2. After inspection, we will notify you about the approval or rejection.

3. If approved, your refund will be processed within 5–10 business days.

Refunds will be issued via:

• Original payment method

• Or store credit (upon request)

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5. Return Shipping Costs

• If the product was damaged, defective, or incorrect, Saaz o Saamaan will cover the return shipping cost.

• For all other cases, the customer is responsible for the return shipping fee.

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6. Order Cancellations

• Orders can be canceled within 12 hours of placing the order if the item has not been shipped.

• Once shipped, cancellation is not possible. You may proceed with a return after delivery.

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7. Contact Us

For refunds or return requests, please contact:

📩 Email: support@saazosaamaan.com

We are always here to help and ensure a smooth shopping experience.